Over 10 years we have helped companies streamline their ICT infrastructure. We are here to provide you with the right tools to stay ahead of the competition.



Wood Avenue Plaza, P.O. Box 32031 - 00600 Nairobi


What is Remote Support?

Remote IT Support

Remote support refers to the process of leveraging IT tools and software to enable an IT technician to connect to a remote computer from their consoles via the Internet and work directly on a remote system thus providing the required technical support.

Outsourcing remote IT support services is wiser choice to quickly resolve computer-related issues. 
Whether it’s hardware or software issue, the majority of these can be resolved remotely through the use of an online platform.
At Prasams, we can provide you and your clients with best-in-class remote IT support services that will quickly address IT related issues. 
Our call center experts have been trained to solve any software issue quickly and effectively.
Certified IT Proffesionals

Our goal as a reputable offsite remote IT support provider is to provide quality services that assist you in recognizing the proper value. We're proud of our ability to continuously represent the highest level of service in every remote IT support situation.

24/7 Support

Anytime you are facing any IT related issues, we are available 24 hours a day, 7 days a week and all throughout the year. You can contact us directly via our phone number or the support channels available on our website.

Data Security

We place a high priority on the security of your personal information. We have demonstrated that our efforts not only meet industry standards, but significantly exceed client expectations, because we take all essential safeguards to prevent data intrusion and loss in any case. Non-disclosure agreements (NDAs) have been signed by our call center employees who fulfill your IT support needs, providing you peace of mind.

Cut Costs

Our remote IT support will help you save a lot of money. Disruptions to your business are kept to a minimal because any concerns are remedied swiftly. You save money on travel and labor because a technician does not need to come to your place. Budgeting for your IT operations becomes quite easy.

Quick Turnaround

We are the appropriate company for outsourcing remote IT support. Our turnaround time is far quicker than most other IT service support providers. We already have the exposure and experience in addressing IT issues swiftly without upsetting end-users, thanks to our extensive familiarity with variety of customer challenges.

Continued Monitoring

As part of our remote support services, we provide continuous infrastructure monitoring and management. We can keep you secure from security risks by keeping an eye on your infrastructure and delivering speedy diagnostics, network optimization, and intrusion detection.

Call Us | Connect | Get Fixed

Our remote IT services will enhance your efficiency and productivity while also improving the customer experience and happiness of your end users.

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