Introduction

Are you a business owner using Kopokopo for mobile payments? Understanding your customer base is crucial, and sometimes you need to access customer contact information for follow-up, loyalty programs, or addressing inquiries. While Kopokopo protects customer privacy by masking phone numbers initially, it’s possible to retrieve this information using a simple process. This guide will walk you through the steps to decode Kopokopo’s transaction hashes and reveal customer phone numbers.

Why Kopokopo Masks Phone Numbers

Kopokopo, like other mobile payment platforms, uses hash values for security and privacy. These hashes are a complex string of characters that represent sensitive information, such as phone numbers. This ensures that customer details are not directly exposed in transaction records. However, when necessary, you can use a third-party tool to decode these hashes and obtain the customer’s phone number.

Step-by-Step Guide to Decoding Kopokopo Transaction Hashes

Here’s how to retrieve customer phone numbers from Kopokopo transactions:

1. Log in to your Kopokopo Account:
   • Begin by accessing your Kopokopo business account at https://app.kopokopo.com/.
2. Navigate to the Payments Menu:
   • On the left-hand side menu, click on the “Payments” option to access your transaction history.
3. Select a Specific Payment:
   • Choose the transaction you want to investigate by clicking on it. This will bring up the details for that particular payment.
4. Locate the “Sender Identifier”:
   • Within the payment details, find the field labeled “Sender Identifier.” This field contains a 64-character string of numbers and letters – a hash value.
5. Copy the Hash Value:
   • Carefully copy this entire 64-character string. You can either manually write it down or use copy/paste.
6. Visit the Hash Decoder:
   • Open a new tab in your browser and go to the following URL: https://transactions.prasams.com/hash-decoder. This page hosts a tool designed specifically for decoding Safaricom’s M-pesa hashes including those on Kopokopo.
7. Paste the Hash Value:
   • On the decoder page, locate the input box and paste or type the hash value you copied from Kopokopo.
8. Click the “Query” Button:
   • Once you’ve pasted the hash, click the “Query” button. The tool will process the hash.
9. View the Decoded Phone Number:
   • Within a second or two, the tool will display the full customer phone number in clear text.

Important Considerations

• Privacy: Handle customer phone numbers responsibly and ethically. Only use them for legitimate business purposes with customer consent, where applicable.
• Third-Party Tool: The decoding process relies on a third-party tool (https://transactions.prasams.com/hash-decoder). Ensure you understand the terms of service and privacy policies of this tool.
• Accuracy: While the tool is generally accurate, there may be rare cases where decoding might fail.

Need More Information?

For more assistance or clarification, you can visit the help page at https://transactions.prasams.com/help.

Conclusion

Using this simple method, you can effectively retrieve customer phone numbers from your Kopokopo transactions, enabling you to better engage with your clientele. Always remember to handle personal data responsibly and with the utmost respect for privacy.